Shipping


Where does SNP ship?
We currently ship to all 50 states. You may experience longer delivery times when shipping to Hawaii and Alaska.


The item I received was damaged. What should I do?
We’re sorry you received a damaged product. Please email customer service at sales@snpcos.us, within 30 days of receiving your order. Please include “Exchange Request” in the subject line and in the body of the email include the following details: your name, order number, name of product that arrived damaged, and a description of the damage. Photos are also helpful!


I am missing one or more items!
We’re sorry we left out a product from your order. 
Please email customer service at sales@snpcos.us, within 30 days of receiving your order. Please include “missing product” in the subject line and in the body of the email include the following details: your name, order number, and the product(s) you’re missing from your order.


How can I edit my shipping address?
For urgent shipping problems, like an incorrect shipping address, please email customer service at sales@snpcos.us as soon as possible. Please include “urgent” in the subject line. Please note that processing time can take 1-3 days depending on when you placed your order.


Where can I check the shipping status of my order?
When your order has been shipped, you will receive a shipping confirmation email that contains the shipping details and a tracking number for your order. You can also check the status of your order by signing in to snpcos.us under “My Account > Order History > Order Details.”
 

Products

What skin types are SNP products suitable for?
Our products are appropriate for all skin types with a variety of product lines that cater to even more specific needs. In each of our product page, we list key ingredients, full ingredient lists, and direction for use. But if you have any other additional questions, ask us at info@snpcos.us.


Do you test on animals?
No, we do not! We love animals as much as we love you and would never test any of our products on them.


Where are your products made?
All of our products are made in Korea! We source the highest quality ingredients from all over the world, including some global exclusive ingredients. And we develop innovative concoctions at our own R&D lab. We also have our own manufacturing facility, which allows us to deliver high quality products at an affordable price. We’ve been doing this for 10 years so I guess you can say we know what we’re doing when it comes to beauty. You can learn more about our history at our About Us page.
 

Order & Returns


How do I make a return?
Please reach out to sales@snpcos.us with your order number and the products you'd like to exchange or return titled "Exchange Request" or “Return Request” and we'll take care of the rest. We only replace items if they are defective or damaged.


How long does it take to process a return?
All return, refunds, and exchanges are processed within approximately 7-10 days upon arrival at our distribution center.